Product warranties are dependent upon the product's manufacture warranty. To determine if a certain product comes with a manufacturer's warranty, all warranty information about that product will be listed in the description on that product's web page.
If you have any questions or need help seeing if a specific product is covered under a manufacture's warranty please do not hesitate to contact us HERE or by calling us at (682) 207-6141
James Martin seals and finishes their vanities and backsplashes but care/maintenance is important.
Avoid the use of harsh chemicals, abrasive cleansers, scouring pads and the like as they can remove the finish leaving your vanity exposed to the elements of your bathroom, i.e. humidity, sun exposure, etc.
For dusting use a soft treated cloth or a feather or lamb’s wool duster.
For further cleaning you can use warm water with a mild dish soap.
Do not soak the wood but gently wipe using a soft cloth.
Once clean wipe off any residual moisture with a damp cloth.
Due to their low porosity, Silestone® surfaces are highly resistant
to household stains.
It is recommended you
use Q-Action* to clean Silestone® surfaces. If you don’t have
this product, the best option is to use water and
neutral soap. You should then finish off by rinsing
the surface with plenty of water and drying it with
kitchen paper or a clean cotton dishtowel.
Products such as solvent or acetone should not be used for cleaning. Scouring pads should not be used. It is advisable to use microfibre cloth or wet paper.
It is recommended you use Q-Action* to clean Silestone® surfaces
If you don’t have this product, the best option is to use water and neutral soap.If you don’t have this product, the best option is to use water and neutral soap.
You should then finish off by rinsing the surface with plenty of water and drying it with a clean cotton towel.
When faced with stubborn stains, the best way to
fix it depends on the type of stain. The most usual
Apply Q-Action or similar (dishwasher soapy
product) onto the stain and rub it with a sponge
until it disappears. Repeat the process if necessary.
Next, rinse with a generous amount of water and
dry the affected area.
Use cleaning vinegar and a damp sponge.
stain persists, you can use a limescale remover
that has been diluted with water. Never leave it
on for more than 2 minutes. Repeat the process if
necessary. Rinse with plenty of water and dry with
Silicone and Putty stains: We recommend you remove the stains as soon as
they appear. To do so, use a knife held horizontally
and CleanColorsil, and scrub with a sponge. If you
don’t have any CleanColorsil, you can use a well known brand of silicone remover. Afterwards, rinse
with plenty of water and dry.
Do not leave water on the surface for long
periods of time. The most susceptible areas are
those that are close to sinks.
Do not use sharp objects to cut directly on countertop.
Do not place the surface outside or anywhere
that may be exposed to high levels of ultraviolet
Do not place any objects that give off heat,
i.e. hot tools, onto the surface. Use a trivet or
Do not use water-repellents, sealants, polishes
or similar products.
Do not polish the surface.
Do not place heavy objects that are unsuitable
for use on the surface.
Do not use paint strippers, caustic soda or any
products with a pH greater than 10. If you use
bleach or solvents, you should rinse the surface
with plenty of water. Never leave such products
in permanent contact with the surface, as they
may affect it after 12 hours. Avoid the use of any
chlorine-based products and any contact with
Do not use grease removers with a high mineral
content, or very strong products containing
50% solutions of hydrochloric acid or sodium
Do not use any cleaning products that have a
mineral content or that include microparticles in
Do not use any scouring pads that may scratch
the surface. Use a cleaning sponge.
Examples of products that you must not use on
Silestone and ECO Line Colour Series surfaces:
paint strippers, oven-cleaning products, cleaning
products containing methylene chloride, acids
for unblocking plugholes or nail-polish removers
If any of these products are spilled onto the
surface, remove them as quickly as possible
using plenty of water and neutral soap.
The use of these types of products may result in the loss of product warranty
Do not use water repellents or sealants to bring out the luster
Once it has been installed, the sheen on Silestone is the natural sheen/luster of the product itself
Sealants and water repellents provide an artificial, ephemeral shine.
Do not use paint strippers, caustic soda, or products with a ph of more than 10.
If bleach or solvent is used, it should be diluted with water and never left in permanent contact with the product.
Although Silestone can withstand high temperatures for short periods of time, its performance varies with respect to different factors like thickness, color, location, etc. For this reason, it is not recommended that the product be exposed to sustained contact with a heat source, nor should hot tools, etc be placed on it. The use of a hot pad or trivet is recommended in such situations.
Do not place Silestone outdoors or in places with UV lighting.
Over the years the colour and shade of Silestone products may suffer from the effect of the sun's rays.
We always recommend placing hot objects on top of hot pads.
High Resistance: Acids, oils, coffee, wine, soft drinks, etc.
Do not use, under any circumstance: Hydrofluoric acid, dichloromethane, NaOH - caustic soda or paint strippers.
Bleach: Do not use for maintenance. When this product remains on the surface for more than 12 hours, it may lose its sheen.
Alkaline cleaning products with Ph>12: Do not use for maintenance: when this product remains on the surface for more than 12 hours, it may lose its sheen.
Marble is a beautiful natural surface with character which ranges from subtle to bold. It is best identified by its veins and swirls. Travertine is a type of marble with very large open pockets. Travertine is cared for same as marble and is included in this marble section.
CAUTION: Marble is largely made of calcium carbonate like that in an anti-acid. Acid will eat the calcium out of the marble causing a damaged spot called an etch. Liquids which contain acid include coffee, sodas, most fruit juices, wine, vinegar, pickle juice, limes, lemons, oranges, many sauces, room fresheners, perfumes, glass cleaners and many cleaning products actually contain acids as well.
An etch can look like a dull spot, or the surface may have a slight uniform etch to it, where the entire surface has a dull or warn look. Adding a little vinegar to mop water is a frequent cause of this.
The proper care of marble is using a high quality cleaner to keep it free form oils and debris that cause it to look dull, have an odor and may even stain it. Keeping acids away from marble is essential for maintaining a high appearance. Sealing marble is highly recommended; however it will not protect the marble from acids, but it will help protect it from stains.
Granite Countertop Cleaning & Care:
Granite is a resilient natural surface, popular for countertops. Granite can best be identifed by its crystal
like or salt and peppered appearance.
CAUTION: Some cleaners that contain acid can be harmful to granite and most cleaning products will leave a residue, causing a dull lm and leave oils
trapped in the pores of the granite that emit odors, as the oils become rancid.
The proper care for Granite is to use a high quality cleaner that is not only safe for the granite, but will travel into the pours of the granite, lifting out oils
trapped inside, without leaving a residue. Cleaning is the most important step with granite followed by applying a sealer.
Sealing Granite is applying a safe clear durable substance to ll in its pores, which helps to keep out liquids which may cause stains.
The only polishing of granite should be done by a professional as this is serious work. A gloss conditioner may be applied to help bring out the inner
beauty of granite, but beware that some granite does not change its appearance with gloss conditioners.
Stains & Spills
Blot the spill with a paper towel or soft absorbent cloth immediately.
Do not wipe the area as it will spread the spill.
Flush the area with plain water and very
mild soap and rinse the area several times. Then dry the area thoroughly with a soft cloth. Repeat these steps, if needed. If the stain is still apparent, please
follow the stain removal tips below.
Identifying the type of stain on the stone surface is essential, as it will assist with removal.
Oil-based stains will darken the stone and need to be dissolved to achieve successful removal.
Use a nitrocellulose lacquer thinner (available at most home improvement and hardware stores) to treat this type of stain. Nitrocellulose lacquer thinner (NCL)
may also be used to stains caused by ink and magic markers.
Paint related stains can generally be removed by scraping the surface (carefully) with a razor blade, or with the use of NCL.
Metal related stains (iron, rust, copper, bronze) are difficult to remove and generally require the use of a poultice to draw out the discoloration. Deep seated
rust stains are extremely difficult to remove and may cause a permanent stain. When in doubt, consult a professional.
Water spots and rings can generally be removed by lightly buffing the area with dry 0000 (very fine texture) steel wool.
Etch Marks may be treated with marble polishing power and using a damp cloth to buff the area.
Do’s and Dont’s
Do: Clean surfaces with very mild detergents or specialized stone soaps.
Do: Double check cleanser contents before use. Remember, no acid-based products.
Do: Thoroughly rinse and dry the surface after washing.
Do: Blot up Spills immediately.
Do: Promptly blot up common use items e.g. toothpaste, shampoo, hair dyes, polish remover.
Do: Re-seal your stone surface once per year.
Do: Use coasters and protective pads to prevent water rings and scratches.
Do: Consult a professional regarding any large projects or major stains or scratches. 10
DO NOT: Use vinegar, lemon juice or other bathroom cleaners containing acid.
DO NOT: Use bathroom cleansers with abrasive or “gritty” contents.
DO NOT: Use cleaning pads with abrasive surfaces.
DO NOT: Stand on the counter top to change overhead lights or clean the top of the mirror.
Being resistant to stains and scratches, our solid surface stone bathroom wares are nonporous and durable enough to withstand day-to-day using. However, to keep the original beauty in prime condition, it is recommended to:
Dark Solid Surface Stone Bathroom Cleaning and Maintenance
Dark Solid Surface Stone Color Range
Pure Grey, Concrete Grey, Concrete Black
What You Should Do:
Rinse them after each use in time to prevent mineral or soap accumulation.
dirt will be washed off with clean water
Wipe the surface with a soft cloth in time after rinsing to keep them clean and dry.
Reseal the bathroom wares once or twice a year with carwax to keep the natural
Tips on What You Should Not Do:
To avoid irreversible damage, it is recommended to:
Avoid cleansers with acid and alkali/ammonia chemical solvent and other solutions
not approved used, such as household cleaners, CIF, Mr. Chen, Scrubbing Bubbles,
Goof Off, aerosol cleaners, and paint removers.
Avoid products that contain abrasives.
Avoid wiping with the snake melon cloth or hard brush.
Do not grind with sandpaper.
Avoid hot water flushing when cleaning.
Do not place any hot items directly on the surface to prevent them from direct
Light Color Solid Surface Stone Bathroom Wares Care and Repair
Light Solid Surface Stone Color Range
Design- White Classic, White Beige, White Pearl, Grey
Light solid surface bathroom wares are very easy to clean.
Here are the routine
Rinse them after each use in time to prevent mineral or soap accumulation. Most
dirt will be washed off with clean water.
Wipe the surface with a soft cloth in time after rinsing to keep them clean and dry.
Occasionally use widely approved mild and neutral cleaning products to remove
more stubborn stains, such as CIF, Mr. Chen, Soft Scrub, Comet Soft Cleanser and etc.
Reseal the bathroom wares once or twice a year with car wax to keep the natural
Note: Never use petroleum-based products when make cleaning, such as Paint
thinners or other solvents, as they may damage the surface.
For scratched or damaged surfaces
Use water to remove dirt and dust from the surface.
Step-by-step use #240/ #400/ #800 sandpaper to rub in small, circular motions until
the scratch is gone.
If the product is in glossy finish, follow with #1200/ #1500 sandpaper (fine-grit) to
rub the surface smooth and use white polishing compound for automobiles.