- All orders are subject to a 14 day return guarantee, from the time your order is delivered. You must contact us within the 14 days after delivery to be eligible for a refund. You can contact us at firstname.lastname@example.org
- After receiving your product and you are unhappy with it due to style, color, or it didn't meet your expectations, we will provide you with a full refund (minus round trip freight shipping charges)
- When electing to return an item (not due to damage), round trip freight shipping charges include outgoing and inbound shipping costs, including promotionally reduced items and/or items with free shipping
- Item must be in new condition, unused, unassembled, and securely packaged inside its original packaging. If returned item is not in original condition or has been modified in any way, additional fees will apply and will be deducted from your credit.
- All returns must be pre-approved before receiving a refund. You can contact our support team at email@example.com
- Shipping and/or handling charges will not be credited, unless the return or exchange is the result of an error on our part
- Clearance items, special/custom orders, or international shipments (except Canada) are not returnable.
- Refund will be processed once the returned item is received in good condition at our warehouse
- Orders can only be canceled BEFORE they ship. Once your shipment is en route it can no longer be canceled.
- If you refuse an order upon delivery, it will fall under our standard 14 day return policy, which is subject to a deduction of roundtrip freight shipping fees from your refund.
- Orders can ONLY be canceled by sending a written request to firstname.lastname@example.org BEFORE shipment. You must receive a written confirmation from us acknowledging cancelation for your canceled order to be valid.
- We have the right to cancel an order due to items being oversold or for any reason of our choosing. If we choose to cancel an order you will be notified immediately and issued a full refund.
Shipping And Delivery
- All orders are delivered curbside. For additional delivery needs, please contact our customer service team for a shipping quote.
- We hold no responsibility for damage to the home by the home delivery company. In such case, it will be your responsibility to file a claim with the freight company.
- Although we make every attempt to deliver your furniture correctly and on-time, accidents and delays do sometimes happen. Please note we do not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement coordination (scheduled plumbers, contractors, etc.).
- It is recommended that you schedule such professionals after receiving and inspecting your new furniture. Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.
- We work diligently to ensure complete accuracy in our product descriptions, however, we do not guarantee product descriptions and site content is error free.
- Should a product be listed with incorrect information, a typographical error, incorrect price or incorrect information or price due to an error from information received from our distributors or manufacturers, we reserve the right to refuse or cancel any orders placed at incorrect pricing.
- Variances can occur between website images and actual products, as some products are constructed using natural materials (including marble, granite, wood, natural finishes etc.)
- Colors can vary due to personal perceptions, monitor type and age, video card differences, printing variations, etc.
Merchandise Damaged or Defective upon Receipt
- We do our best to ensure that all items are packaged and shipped safely. We don't anticipate any issues but accidents can happen.
- All damaged items or defect claims MUST be filed, with photos, within 2 days upon receipt of delivery.
- You can file a claim by contacting our Customer Service Team at email@example.com
- If you are awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.
- If you do not contact us within 2 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.
- We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality. If we choose to repair an item we will send you all the necessary parts to do so.
- Should you decide not to have us repair or replace your item within 2 days of delivery, the item may be returned under our standard 14 day return policy, which includes the deduction of round-trip shipping and handling from your refund
- Shipping damages are determined by the condition of the box upon delivery
- Manufacture Defects, which may be the responsibility of the manufacturer; are determined by poor craftsmanship, damages concealed within good packaging, inadequate packaging, etc.
- To help better our company, our Customer Service representatives will ask for your feedback relating to these possible conditions of damage from shipping or manufactures defects.
Parts Missing or Damaged upon Receipt
- Should product parts be damaged or missing, you must contact us within 2 days of receipt for replacement parts
- We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you.
- In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item.
- However, due to our wide selection of furniture, it is impossible to keep all parts and items in stock all the time. There are times replacements must be ordered directly from the manufacturer. Many furniture manufacturers are located overseas, resulting in a normal lead time of 4-6 weeks.
Unless otherwise noted on the product page, all items come with a 1-year warranty against manufacturing defects. Any manufacturing defect claim should be filed directly with the manufacturer along with sales receipt.
- all product and policy information presented on our website and in written correspondence supersedes any and all phone conversations.
- Vanities Expo does not hold financial liability in excess of the purchase price of an order.
- Should you have any questions, comments or concerns, please contact our Customer Service firstname.lastname@example.org